where is the message for the customer to reply

15-05-2024

Q when I "Add manual log"  and  choose "customer can see" and leave "Email customer on public message? box checked.

The customer receives the following text via email "Manual message added to your order!".

But when the customer is logged in, this message is nowhere to be found in his/her portal. How do the customer reply on my message if there is a question I need to know or if the customer wanted to send me a message through the portal.

The main question is where is the message for the customer to reply?

Hey Good news! We have updated RepairBuddy WordPress plugin with ability which will allow customers to check the job status using their case number. And while they are checking the job status either from the link they received through manual log or whatever they will able to post their message as well. 

This is not live yet, kindly wait for next update to see this change thanks... So customers can directly post messages to their repair jobs by entering the case number. This is the reason we have made the case number little tough to guess, so there is no spam or anything like that.