Glenford Dorset
We appreciate that the search box in the first step on the booking form makes it easy to look up a model. But what happens if the model isn’t found? Customers are then forced to scroll through more than 50 brands — a list that keeps growing. Our current Brand list under Device type "LCD TV" is over 50. Could you make it easier to search for a specific brand using the search box, especially in cases where the customer’s model isn’t listed and they have to go through the manual steps? Typing SAMSUNG in the search box for example only brings up about 10 suggestions from a list of more than 100 Models.
When customers are confused they call us to waste our time or simply click anything resulting in erroneous data which we have to manually correct or get overlooked.
Please help us reduce this friction. Thank you.
