Issue with Booking Devices Without Model Information

Currently, if there is no record of a model under the selected brand in the dashboard, customers are met with the message: "We haven't found any device with your given brand! Please contact us."

This creates an issue for customers whose TVs are wall-mounted. In such cases, the model and serial number, typically located on the back of the TV, are not accessible to the customer. They may only know the device type and brand.

We believe customers should still be able to book a repair even if no previous models are recorded under the selected brand in RepairBuddy. Allowing bookings based solely on the device type and brand would ensure a smoother and more accommodating experience for all customers.

Currently, if there is no record of a model under the selected brand in the dashboard, customers are met with the message: "We haven't found any device with your given brand! Please contact us."

This creates an issue for customers whose TVs are wall-mounted. In such cases, the model and serial number, typically located on the back of the TV, are not accessible to the customer. They may only know the device type and brand.

We believe customers should still be able to book a repair even if no previous models are recorded under the selected brand in RepairBuddy. Allowing bookings based solely on the device type and brand would ensure a smoother and more accommodating experience for all customers.

Okay we will update plugin so it loads devices related to brand, or at least Other option

Device like Television 123 Should have selected -- Brand Mabe and also Device type then that device will load here

But i can see the Other device option should still visible.  which i can get updated

I think you can add some television as devices under device type -- TV and Brand any

For example - TV 65 Inch, or TV NEQ  should select the device type and brand then it will display that in place of Devices

You are skipping device, If you dont want to add then i will enable Other option there

In Recent update if a Device type is selected, and then a Brand is selected where there is no device in selected brand and type then it will load the fields for customer to enter it manually! 

So this problem is resolved already thanks.