Posted on : 2024-06-08 15:24:51 View Type: public
Concetta Tortora

Hi,
we created the account on Releans (releans.com), the platform suggested by you for sending SMS via the plugin. We have correctly configured Sender ID and API Key.
The problem is that SMS are not sent to customers, because the customers' mobile phone number does not include the area code for Italy. The Italian dialing code is +39. It is not present in the telephone numbers we have in the database.
How can we solve it?
Can we make it so that when the plugin communicates with the Releans platform it automatically adds +39 to the phone number?
Or do you have a solution to suggest to be able to automatically add +39 to already registered customers and future customers?
Thanks in advance