You need something easy for your customers to book their warranty claims. Similarly you need easy way for your repair business to manage warranty claims and verify if the claim is valid in case it’s not valid you can easily send customer the estimate and repair their device, computer or watch by sending them estimate and getting that approved. As PrRegistration helps you to get your products registered when bought. So customers can later claim the warranty in case they find some problem with their device. RepairBuddy helps you to get your claims managed right way and if the repair doesn’t fall into warranty you may send them the estimate and repair the device with some $.
Warranty repairs can quickly turn into losses if they aren’t managed properly. RepairBuddy is equipped with awesome warranty claim booking system.
Unverified claims, missing device information, unclear eligibility, and poor tracking often lead repair shops to repair devices for free — only to realize later the warranty was invalid.
A modern repair business needs a structured warranty claim booking system that allows verification before repair work begins.
RepairBuddy provides a complete warranty claim booking workflow designed specifically for repair shops, giving administrators full control to approve, reject, or convert claims into paid repairs.
Why Warranty Claims Need a Dedicated Booking System
Warranty repairs are not the same as regular repair bookings. One of my customer who are manufacturer of Dental Hand Pieces, they provide both the repair service and also the warranty repairs. They have been using RepairBuddy which helps them easily to get warranty bookings which they analyze and later send estimates in case the booking doesn’t have valid claim. Similarly authorized dealer of light repairs receive lights directly from customer, repair it and send back to customer and get paid by the manufacturer. So with real world experiences…
A proper warranty claim system must:
- Collect accurate device details upfront
- Allow customers to submit warranty requests online
- Schedule inspections or drop-offs when required
- Give administrators time to verify warranty validity
- Convert invalid claims into paid estimates without friction
Generic booking tools don’t support this flow — RepairBuddy does.
Flexible Device Setup for Any Repair Business
Before accepting warranty claims, administrators configure:
- Device Types
- Device Brands
- Device Models
Devices can represent anything you repair, including:
- Phones and tablets
- Cameras and drones
- Watches and jewelry
- Cars, trucks, and vehicles
- Electronics and appliances
This flexibility allows warranty claims for any repair category, not just electronics.
Dedicated Warranty Claim Booking Form
RepairBuddy includes a dedicated Warranty Claim Booking System that can be added anywhere on your website using a shortcode.
This allows customers to:
- Select or search for their device
- Submit a warranty claim online
- Choose how they want to deliver the device
If a brand or device isn’t listed:
- Customers can select “Other”
- Enter details manually to complete the claim
This prevents lost warranty requests while still capturing accurate information.
Capture Detailed Device & Warranty Information
During warranty booking, customers can enter:
- Serial number or IMEI
- Warranty-related notes
- Additional device details
Administrators can:
- Add custom fields
- Enable or disable customer fields
- Control which information is required
This ensures technicians receive complete information before inspection.
Warranty Claim Appointment Options
RepairBuddy supports multiple warranty handling methods:
- In-Store Warranty Inspection
- Pickup Service
- On-Site Inspection
- Ship-In Warranty Claim
If the customer selects:
- Store, Pickup, or On-Site → date and time selection is required
- Ship-In → no appointment scheduling is shown
This keeps the booking experience simple and logical.
Control Appointment Availability for Warranty Claims
Administrators can define:
- Working days
- Working hours
- Available time slots
Warranty appointments are only available when technicians or stores are actually available — preventing overbooking and missed inspections. RepairBuddy’s powerful appointment scheduler will setup an appointment for warranty claim with your customer. So you know when and what to expect and focus on what you prefer instead of waiting or guessing.
Automatic Booking Confirmation & Customer Access
After submitting a warranty claim:
- Customers receive booking confirmation
- Login credentials are created automatically
- Administrators receive notification emails
Customers can log in to track:
- Warranty claim status
- Inspection updates
- Estimates if applicable
This improves transparency and reduces support inquiries.
Admin Verification: Approve, Reject, or Convert to Estimate
This is where RepairBuddy truly stands out. You just received a warranty claim? But after checking purchase date or type of damage your final decision is this doesn’t cover in warranty claim and a repair can be offered to customer? Yes let RepairBuddy send estimate to your customer for the repair they are looking for. If they accept it 🙂 Just repair and get paid. If they reject it return their device.
After reviewing the warranty claim, administrators or technicians can:
✅ Approve the Warranty Claim
- Claim is marked as valid
- Repair work can begin
- Job is created under warranty terms
❌ Reject the Warranty Claim
- Claim is marked invalid
- No work is performed
- Full record remains for reference
💰 Convert to Paid Repair (Estimate Workflow)
If the device is not repairable under warranty:
- Administrator creates an repair estimate
- Required services and parts are added
- Estimate is sent to the customer via email or SMS
- Customer can approve or reject the estimate online
On approval, the repair job automatically starts.
This protects your business from warranty losses while keeping customers informed and in control.
Complete Audit Trail for Warranty Repairs
Every warranty claim in RepairBuddy includes:
- Device information
- Customer details
- Appointment records
- Verification notes
- Estimate history
- Approval or rejection status
This creates a clear audit trail, protecting your shop from disputes.
Built for Real-World Warranty Scenarios
RepairBuddy’s warranty claim system is ideal for:
- Manufacturer warranty inspections
- Store-provided warranties
- Extended service plans
- Return and replacement evaluations
- Warranty claims requiring diagnostics first
Whether the claim is valid or not, your team stays in control.
Final Thoughts
Warranty repairs should never be a gamble.
With RepairBuddy, repair shops can:
- Accept warranty claims online
- Verify claims before repairing
- Convert invalid claims into paid estimates
- Maintain professionalism and transparency
If you’re looking for a warranty claim booking system that protects your margins while improving customer experience, RepairBuddy delivers exactly that.
