Running a repair business is hard enough — juggling job orders, updating customers, sending estimates, assigning technicians, and chasing payments can eat up your entire day.
What if you could automate most of that work right from your WordPress website?
Introducing RepairBuddy — the all-in-one repair shop plugin for WordPress. With smart automation tools, it helps save time, cut manual work, and deliver better customer experiences, whether you run a computer, phone, watch, or electronics repair shop.
Let’s look at the top 5 ways RepairBuddy automates your repair business and helps you focus on what matters — fixing things and growing your brand.
✅ 1. Automated Job Status Updates & Online Tracking
Problem: Constant messages from customers asking “Is my repair done yet?”
Solution: Real-time job tracking and automated status updates.
How RepairBuddy helps:
- Assign custom statuses to jobs (e.g., Received, In Progress, Completed)
- As soon as you update a job, the customer’s portal reflects the new status
- Optional: Automatically notify customers by email or SMS
Result:
✅ No need to manually message customers
✅ Fewer interruptions
✅ Happier, informed clients
✅ 2. Auto-Generated Estimates & Customer Approvals
Problem: Manually writing estimates and waiting days for customer responses
Solution: Instant estimates with one-click customer approval links
How RepairBuddy helps:
- Add parts/services to create an estimate
- Send it to the customer via email
- Customers approve online (no back-and-forth needed)
- Convert estimate to invoice with one click
Result:
✅ Faster approvals
✅ Clear communication
✅ Faster turnaround time
✅ 3. Email & SMS Notifications Without Manual Typing
Problem: Forgetting to inform customers when jobs are ready or delayed
Solution: Trigger-based communication tools
How RepairBuddy helps:
- Set up automated messages for job events (Job Created, In Progress, Completed, etc.)
- Customize templates with customer names, job details, and links
- Supports both email and SMS notifications (SMS via integration)
Result:
✅ Consistent customer communication
✅ Zero copy-pasting
✅ Higher trust and professionalism
✅ 4. Technician Assignment & Internal Job Routing
Problem: Chaos when managing multiple repairs and staff
Solution: Role-based technician assignment system
How RepairBuddy helps:
- Assign jobs to specific technicians
- Technicians can log in to see only their assigned tasks
- Admins can monitor workload and job progress
Result:
✅ Streamlined operations
✅ Better accountability
✅ More organized team management
✅ 5. Automatic Customer Portal Creation
Problem: Customers constantly asking for invoices, job status, or history
Solution: Self-serve online customer portal
How RepairBuddy helps:
- Auto-generates a branded customer portal
- Customers can log in or use a job ID to view:
- Current job statuses
- Past repair history
- Downloadable invoices and estimates
- Optional review and feedback system built in
Result:
✅ Empowered customers
✅ Reduced support load
✅ Modern, professional experience
💡 Bonus Automation: WooCommerce Integration
Want to accept payments automatically? RepairBuddy integrates with WooCommerce, so you can:
- Accept deposits or full payments for jobs
- Sell accessories and add-ons
- Send automated invoices
- Track all transactions in one dashboard
🏁 Final Thoughts
If you’re stuck managing your repair shop with spreadsheets, phone calls, and manual paperwork — you’re wasting valuable time.
With RepairBuddy, you can:
- ✅ Automate customer communication
- ✅ Simplify technician workflows
- ✅ Send estimates and invoices effortlessly
- ✅ Create a 24/7 online customer portal
- ✅ Get paid faster
Let your website do the work.
👉 Get started with RepairBuddy and automate your repair business today.
🔎 Frequently Asked Questions
Q: Does RepairBuddy work for solo repair techs or small teams?
Yes! It’s designed for both small businesses and multi-tech repair shops.
Q: Can I customize the automation settings?
Absolutely. You control when and how notifications are sent, what job statuses exist, and more.
Q: Does it work with SMS gateways or WooCommerce?
Yes. SMS support is available, and RepairBuddy integrates seamlessly with WooCommerce for payment automation.
