How to Offer Online Job Tracking for Your Repair Customers (No Coding Needed)

If you run a repair business, one of the most common questions your customers ask is:
“Can I check the status of my repair online?”

And if your answer is “No”, you’re missing a golden opportunity to improve customer experience, save time, and stand out from competitors.

In this article, we’ll show you how to offer online job tracking to your customers using RepairBuddy, a powerful WordPress plugin — no coding or technical skills required.

RepairBuddy is bundled with powerful Online Repair Job Status Checker Which is ready to take your business next level.

🔍 Why Online Job Tracking Matters

In today’s on-demand world, customers expect real-time updates and transparency — whether they’re tracking a pizza order or a phone repair.

Here’s how online tracking helps your repair business:

✅ Reduces support calls and messages asking “Is my repair done yet?”
✅ Builds trust and professionalism
✅ Improves your brand perception with modern, digital service
✅ Encourages repeat customers and referrals

🛠️ What to Look for in a Repair Tracking System

If you’re thinking of adding job tracking to your website, here are key features to look for:

Customer login or ticket number system
Real-time job status updates
Custom statuses (e.g., Received, In Progress, Waiting for Parts, Completed)
Mobile-friendly interface
Branded portal or widget that matches your site

That’s where RepairBuddy comes in.

🚀 How to Set Up Online Job Tracking with RepairBuddy (Step-by-Step)

1. Install & Activate RepairBuddy Plugin

First, download the RepairBuddy WordPress plugin and install it like any other plugin. Once activated, you’ll see a dashboard to manage jobs, customers, estimates, and more.

2. Create Repair Jobs

As new jobs are created, assign them to a customer and give each a unique job ID. You can define job statuses such as:

Job Received
Technician Assigned
Repair In Progress
Waiting for Customer Approval
Completed
Ready for Pickup

You can also customize these statuses to fit your workflow.

3. Enable the “Check Job Status” Page

RepairBuddy automatically creates a public-facing page or widget where customers can:

Enter their Job ID
See live updates and status changes
View any notes you’ve shared

You can add this tracker to your homepage, customer portal, or navigation menu.

4. Keep Jobs Updated

As your technicians work, update the job status from the backend. Customers will instantly see these changes when they check online.

You can also enable automatic email or SMS notifications when a status changes.

🎨 Example: What Customers See

A customer enters their job number: RB2025-4311
They see:
Status: In Progress
Technician Note: Waiting for part delivery from supplier. Expected by Friday.

This level of transparency gives customers peace of mind and reduces friction.

💡 Bonus Tip: Use Job Tracking as a Marketing Tool

Add messaging to your website and receipts like:

“Track your repair online 24/7 — no need to call us!”

You can even encourage Google Reviews by linking to a feedback form after job completion.

🔚 Conclusion

Online job tracking is no longer a luxury — it’s an expectation. With RepairBuddy, you can offer a sleek, branded job tracking experience to your customers without writing a single line of code.

👉 Ready to modernize your repair shop?
Try RepairBuddy Today