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SMS Notifications – Keep Customers Connected in Real-Time

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In a fast-paced world, instant communication is key to customer satisfaction. With RepairBuddy’s SMS Notification System, you can send real-time repair updates directly to your customers’ phones — keeping them informed, engaged, and coming back to your shop.

What's Included In RepairBuddy's SMS Notifications

RepairBuddy’s Automated SMS Notifications

Whether it’s a device ready for pickup, a payment reminder, a feedback request, or a scheduled maintenance alert — RepairBuddy lets you automate it all through SMS.

repairbuddy sms notifications sent to customers

What Can You Do with SMS Notifications?

Send targeted, automated SMS updates for:

  • icon Repair Job Status Updates (e.g., Device is ready for pickup, job started, job completed)
  • icon Payment Reminders with online payment links
  • icon Maintenance Reminder Alerts
  • icon Feedback Requests post-repair
  • icon Custom Job Messages for specific cases or technician notes

SMS notifications reduce no-shows, improve communication, and show customers you care.

How to Set Up SMS Notifications in RepairBuddy

Setting up SMS alerts is easy and flexible. Just follow these steps:

  1. Choose Your SMS Gateway Provider
    RepairBuddy supports popular SMS APIs:

    • Releans

    • Twilio

    • Capitole Mobile

    • Bite Lietuva

    • SMSChef

    • TextMe (textme.co.il)

  2. Enter Required Credentials

    • API Key / Token

    • Sender ID / Sender Name

  3. Assign SMS to Job Status Events

    • Go to Job Status Settings

    • Select which status (e.g., “In Progress,” “Ready for Pickup”) will trigger SMS

    • Add your SMS message content for that status

  4. Test Your Setup

    • Use the SMS Test Form to send a test message

    • Verify API credentials and formatting before going live

That’s it — you're ready to send automated SMS updates that elevate your repair shop communication!

Smart, Personalized Messaging

Each SMS can be customized with dynamic content tags (shortcodes) to include:

  • Customer name

  • Device brand/model

  • Job case number

  • Payment due/balance

  • Technician name

  • Pickup/delivery date

This ensures every message feels personal and professional.

Benefits of SMS Notifications for Repair Shops

Let’s face it — customers hate waiting blindly. By offering automated repair status updates with on-demand tracking, you:

✅ Faster Communication – Customers get updates instantly
✅ Fewer Support Calls – Status and reminders are sent automatically
✅ Better Customer Engagement – Feedback and responses improve dramatically
✅ Reduced No-Shows – Timely reminders reduce pickup delays
✅ Increased Revenue – Payment links and maintenance reminders drive action

Whether you run a phone repair business, laptop service center, or electronics workshop — SMS updates give your business the modern edge it needs.

GDPR & Customer Friendly

Customers can unsubscribe anytime, Logs are stored securely in your dashboard, Compliant with messaging best practices

Turn Messages into Results with RepairBuddy’s SMS Notifications

SMS is one of the most effective channels for keeping customers engaged. With RepairBuddy, you can automate it, customize it, and make every repair job feel smoother for your customers.

Don’t just repair devices — build customer trust through powerful communication.

Explore More Features

RepairBuddy customer portal dashboard

Customer Portal – Empower Your Clients with 24/7 Self-Service Access

repairbuddy post your feedback form on repair service

Feedback & Reviews – Build Trust, Improve Service, Grow Faster

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