All-in-one software for repair shops, within your WordPress website, easy and powerful.

Customer Portal – Empower Your Clients with 24/7 Self-Service Access

Webful Creations Vision > RepairBuddy WordPress Plugin > Core Features > Customer Portal – Empower Your Clients with 24/7 Self-Service Access

A modern repair business needs more than just tools—it needs a seamless digital experience for customers. That’s where the RepairBuddy Customer Portal steps in. Designed to streamline communication, boost transparency, and improve customer satisfaction, the portal gives your clients full control over their repair journey.

“If you can't make it good, at least make it look good.” – Bill Gates
We’ve done both—created a customer dashboard that’s not just sleek, but also smart and functional.

What's Included In RepairBuddy's Customer Portal

How Does Customer Portal Helps Your Repair Business?

It makes it easy for customers to create, view, and track their jobs; leave reviews; request estimates; send messages to technicians; or file.

RepairBuddy customer portal dashboard

What Makes Our Customer Portal Stand Out?

✅ Unified Login & Secure Registration

  • Customers can log in with credentials shared during repair booking or account creation.

  • Want to allow registration without booking? You can! Just make sure to enable Google reCAPTCHA to protect your system from spam bots.

🔗 Seamless WooCommerce Integration

  • Already using WooCommerce’s My Account page? No problem!

  • RepairBuddy integrates Jobs, Repair Estimates, Repair Tickets, and Bookings into your existing customer dashboard—no need for duplicate pages or plugins.

Explore the Customer Dashboard

🏠 Dashboard Overview

Upon logging in, customers land on a clean, intuitive dashboard showing:

  • Active Jobs by Status: Open, In Progress, Completed, Delivered, etc.

  • Repair Estimates Overview: Easily track pending, approved, or rejected estimates at a glance.

account dashboard view repairbuddy

🧾 Repair Tickets – Full Job History & Interactions

  • Filter tickets by job status or search by device serial number.

  • View invoices, job progress, balance due, and payment details.

  • Customers can post messages, upload attachments, and print or download invoices.

🌟 Customer Reviews – Feedback That Builds Trust

Let your happy customers speak for your business!

The RepairBuddy Customer Portal includes a dedicated section for Customer Reviews, where clients can share their experience after a repair job is completed.

🎯 Why It Matters:

  • Boosts your reputation by encouraging authentic customer feedback.

  • Helps you gather valuable insights to improve service quality.

  • Strengthens your Google review strategy if synced with external platforms.

This section integrates perfectly into your customer portal flow, reinforcing transparency and user engagement.

📃 Repair Estimates – Faster Approvals, Better Communication

  • View all estimates categorized by status: Pending, Approved, or Rejected.

  • Approve or reject directly within the portal.

  • Need changes? Customers can leave comments or upload a file for modifications.

customer estimates repairbuddy

🔧 My Devices – Complete Device History

  • View a full list of registered devices linked by serial number.

  • See how many times a device has been repaired.

  • Use this data to send maintenance reminders or next service notifications.

📅 Book a Repair – In Just a Few Clicks

  • Customers can book a device for repair directly from their portal.

  • With pre-filled customer info, it’s fast, convenient, and efficient.

Book repair device repairbuddy WordPress plugin my customer portal
Update Customer RepairBuddy

📝 Profile Management – Keep Info Up to Date

  • Customers can easily update their name, email, phone number, and other contact details.

  • One centralized place to manage everything.

Why Your Repair Business Needs This

The RepairBuddy Customer Portal transforms how you manage customer communication. It builds trust, reduces service calls, and improves overall customer satisfaction. It’s not just a portal—it’s your digital front desk.

Repair business security and safety

Key Features Recap

  • icon Centralized Job Tracking
  • icon WooCommerce Integration
  • icon Real-Time Estimates Management
  • icon Device History Records
  • icon Repair Booking Made Easy
  • icon Profile Editing
  • icon Secure Login & Anti-Spam Registration

📈 Give your customers the self-service experience they expect.
Try RepairBuddy’s powerful, easy-to-use Customer Portal today.

Explore More Features

RepairBuddy customer portal dashboard

Customer Portal – Empower Your Clients with 24/7 Self-Service Access

repairbuddy post your feedback form on repair service

Feedback & Reviews – Build Trust, Improve Service, Grow Faster

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