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Manual Logs & Notes – Keep Your Repair Job Communication Transparent & Organized

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Stay in control of repair job communication with Manual Logs and Notes — a powerful tool inside RepairBuddy that lets your team record key updates, communicate internally, or notify customers via email or SMS in real-time.

What's Included In RepairBuddy's Manual Logs

How Manual Job Logs & Notes Improve Repair Process

Whether it’s a technician update, a part delay, or a failed repair notification, manual job logs and notes ensure that no detail is missed and everyone stays on the same page.

repair history log for customer view

Private Logs – Internal Communication Made Simple

Use private notes to streamline communication between technicians, shop managers, and admin staff.

Perfect for:

  • icon Notifying a technician that a part is now available.
  • icon Leaving a request for the manager to order a replacement part.
  • icon Documenting internal repair insights not meant for customer view.

Private logs are only visible to your internal team. This helps maintain secure, behind-the-scenes collaboration without cluttering the customer-facing interface.

Repair Jobs Management

Public Logs – Build Customer Trust with Transparency

Want to keep your customers informed during repair?

Add public logs or notes when:

  • icon A job is delayed due to part unavailability.
  • icon You're waiting on customer confirmation.
  • icon You want customers to view updates when they check their job status online.

Public logs are visible to both technicians and customers and help boost customer satisfaction by keeping them in the loop—automatically synced to the repair timeline.

job history logs & manual logs
repairbuddy sms notifications sent to customers

Notify Customers via Email or SMS Instantly

Some updates need to be shared ASAP. Use the “Send to Customer” feature to notify them instantly when:

  • icon The device becomes unrepairable.
  • icon An unusual issue is found during repair.
  • icon You need customer approval before moving forward.

Choose whether the note is public or private and send it directly through Email or SMS—no switching tabs, no extra steps.

RepairBuddy SMS Notifications

How to Add Manual Logs or Notes in RepairBuddy

Adding a manual log is quick and intuitive:

  1. Open the repair job you want to update.

  2. Scroll to the History Logs section.

  3. Write your message in the log/note field.

  4. Choose the visibility: Private (internal only) or Public (staff + customer).

  5. Optional: Check the Send to Customer box to notify them via SMS or email.

That’s it — your note is now added to the repair timeline for perfect record-keeping.

job history logs & manual logs

Why Use Manual Logs & Notes?

  • icon Improve team communication during complex repairs
  • icon Build customer trust through transparent updates
  • icon Keep SMS/email communication within your repair system
  • icon Ensure complete repair job history tracking
  • icon Centralize technician notes and repair communication

Ready to streamline your repair workflow?
Try Manual Logs and Notes in RepairBuddy and never miss an important update again.

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