Repair Job History & Logs – Track Every Step of the Repair Process

All-in-one software for repair shops, within your WordPress website, easy and powerful.

With RepairBuddy’s Job History and Repair Logs, your repair shop can maintain a detailed timeline of every repair job — from initial booking to final delivery. This feature gives your team total visibility over each device’s repair lifecycle, while also keeping customers informed and engaged with public status updates.

What's Included In RepairBuddy's Job History & Logs

Significance of History Logs for Device Repair Process

History Logs play a critical role in the repair process by maintaining a complete timeline of every action taken on a device — from booking to delivery. They ensure transparency, improve technician accountability, and keep customers informed with real-time updates.

What is a Repair Job History?

A repair job history is a complete digital journal of each repair ticket. It automatically logs every action taken, including:

Repair job booking date
Assigned Job ID and Case Number
Customer and device setup
Pickup and delivery scheduling
Next service or maintenance date
Technicians who worked on the job
Status changes, updates, and notes

This real-time repair tracking system ensures accountability, transparency, and a smooth repair management process — all within RepairBuddy.

Repair Jobs Management

Manual History Logs – Add Custom Notes with Smart Visibility

Sometimes you need to manually record an update — like a technical issue or a change in repair status. With Manual History Logs, you can add a custom message, choose visibility, and notify the right people.

✅ Public Logs:
Visible to customers in their job status portal or account dashboard. Perfect for messages like:
“Your screen replacement has been completed and passed quality checks.”

✅ Private Logs:
Visible only to staff, technicians, and shop managers. Great for internal notes like:
“Motherboard requires part not in stock — awaiting delivery.”

✅ Customer Notifications:
Choose to automatically email or SMS the customer when adding a public log, keeping them updated without extra effort.