How RepairBuddy Wows Customers at Every Step - RepairBuddy WordPress Plugin

All-in-one software for repair shops, within your WordPress website, easy and powerful.

RepairBuddy doesn’t just manage customers – it empowers them. Give clients control, visibility, and peace of mind at every step, transforming repair stress into loyalty.

At RepairBuddy, we believe that customers are the most valuable part of any repair business. Every feature we’ve built is designed to ensure your customers enjoy not just high-quality repair services, but also a smooth, transparent, and stress-free experience from start to finish.

We understand how sensitive customers can be when their devices need repair. Even the smallest doubt can turn into dissatisfaction. That’s why RepairBuddy offers powerful, customer-focused features that help build trust and create win-win outcomes—for both your business and your customers.

What's Included In RepairBuddy

Your Customers' Secret Weapon: Stress-Free Repairs

At RepairBuddy, we’ve crafted every customer-focused feature to reduce friction, eliminate confusion, and build long-term loyalty. These features not only streamline your operations but also enhance your customers' experience at every touchpoint.

Online Repair Booking Made Effortless

Your customers no longer need to call or visit the shop to book their device. With RepairBuddy’s intuitive online booking form, they can:

Select device type & manufacturer
Select device (or other if device doesn’t exists)
Enter device’s serial/IMEI and note
Add more devices if need multiple devices repair
Select service from available services (Select other if service doesn’t exist.)
Enter contact information & attach files
Get booking confirmation and track your job

Perfect for walk-in shops and home pickup services alike.

Booking Form 60-Second Repair Scheduling

Accurate, Transparent Repair Estimates

Earn customer trust before the job even begins. Once a customer books their device for repair, the technician or shop manager can review the request, add labor, parts, and any additional items—complete with pricing and tax details—and then send a detailed estimate for the customer’s approval or rejection.

Edit the booking you received or add new estimate
Review the device(s) if you can repair them
Analyze device notes to understand required services and parts
Add services with price and taxes will be needed
Add products or parts which will be needed in repair
Customer will receive estimate with ability to reject or approve
Once estimate is approved repair job automatically starts

Build confidence with full cost transparency.

Repair Estimates & Quotations

Digital Repair Order Authorization

Protect your business and gain customer approval in one step. After receiving the customer’s device, generate a professional work order receipt, ready for print and signature. This document isn’t just a formality—it serves several important purposes:

Legal permission to open or repair the device
Agreement to your terms and conditions
Can also be used as a signed record of delivery and acceptance
Print from job and get signed from customer

Paper trail meets peace of mind.

Repair Work Order

QR Code Repair Tickets

Give customers a smarter way to stay informed. Each customer receives a unique repair ticket embedded with a QR code. By simply scanning it, they can:

Customer can view real-time repair status
Avoid calling for updates
Keep digital proof of the job in progress
Can post a message to job if they have any comment to say
Customer can also attach a file to their job which is in progress which can be image or anything

Professional, automated, and always accessible.

QR Code Repair Tickets

Smart Email Notifications on Repair Process

Keep customers in the loop with every step. Customers automatically receive email updates at key stages while their job is in progress, including:

Booking confirmation & account login details
Estimate with ability of approvals/rejections
Status changes (e.g., In Progress, Waiting on Parts, Ready for Pickup) if turned on
Payment receipts
Feedback requests after delivery
Maintenance reminders for completed jobs
Online payment links sent through email

Emails are fully customizable so your brand stays consistent.

RepairBuddy Email Templates

Real-Time SMS Updates

Instant alerts directly to your customer’s phone. Enable SMS notifications to provide updates even faster. Customers get real-time texts when:

Choose from multiple SMS gateways for maximum flexibility.
A new job is created or booked (If turned on)
Job status changes - Custom message sent
A technician logs a custom message
A payment request is sent

Cut down on “Is my device ready yet?” calls.

RepairBuddy SMS Notifications

Online Repair Job Status Checker

Empower customers to self-check their repair status. Through the Job Status Check Portal, customers can:

Check their current job status using QR code scan they have on their ticket
Customers can also check job status by entering Serial number/IMEI, or case number
View full job history from a dropdown menu including messages posted by staff
Send messages or upload files directly to the technician
Download PDF and print invoices

Convenience that builds loyalty.

Online Repair Job Status Checker

My Account Dashboard for Customers

All their repair information in one place. RepairBuddy has its great customer portal, but you can also use WooCommerce's My Account page if that's in use. Each customer has a personal dashboard where they can:

See their complete job and estimate history
Approve or reject pending estimates
Track current jobs
Download or print invoices
Message technicians directly
See list of their devices
Request new estimate or start a new job
View feedback history or leave feedback to jobs which haven't been reviewed yet

Give your customers control and clarity.

RepairBuddy Customer Portal

Easy Feedback & Reviews on Repair Jobs

Turn great service into powerful word-of-mouth. After a job is completed, an auto feedback request or a manual feedback request is sent to customers. Customers can also leave reviews themselves by going to the website and entering their case number. Their reviews help:

Improve your service
Build trust with future customers
Boost your reputation online
Auto feedback request is sent when job is completed if turned on
Manual feedback request can also be sent or customer can review themself by entering case number

Real feedback = real growth.

Feedback & Reviews for Repair Jobs

Customer Repair Invoices

RepairBuddy makes it easy for customers to access, download, and manage their invoices.

Customers can print or download PDF invoices directly from the Job Status Check page or from their My Account section. In addition, automated email notifications are sent with attached invoices at key stages of the repair process for added convenience.

RepairBuddy supports two invoice formats:

✅ Item-Based Invoices

This format displays all devices included in the repair at the top of the invoice. Below that, all associated services, products, and parts are grouped together in a consolidated list.

✅ Device-Based Invoices

In this format, the invoice is structured by individual devices. Each device has its own section, under which all related parts, products, and services are listed separately—making it easier to track work done on each specific item.

Invoices for Repair Jobs

Bonus: Hundreds of More Features

From maintenance reminders to advanced permissions and integrations, RepairBuddy is packed with tools that make life easier for your customers—and more profitable for you.

🚀 We’re constantly evolving. Got a feature request? Let us know—we’re listening!

Result? 73% fewer ‘Where’s my device?’ calls ⚡️ 42% higher repeat business

Your Customers' Secret Weapon: Stress-Free Repairs

Online Repair Booking Made Effortless

Accurate, Transparent Repair Estimates

Digital Repair Order Authorization

QR Code Repair Tickets

Smart Email Notifications on Repair Process

Real-Time SMS Updates

Online Repair Job Status Checker

My Account Dashboard for Customers

Easy Feedback & Reviews on Repair Jobs

Customer Repair Invoices

✅ Item-Based Invoices

✅ Device-Based Invoices

Bonus: Hundreds of More Features

Explore More Features

Grouped Services & Device Type Booking Form

Warranty Claim Repair Booking

Still have questions? Let's talk

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