All-in-one software for repair shops, within your WordPress website, easy and powerful.
In today’s review-driven world, your reputation is everything.
With RepairBuddy’s Feedback & Reviews system, you can automatically collect, manage, and display customer feedback — helping you improve your repair service and attract more customers through trust and transparency.
Whether you're collecting reviews for internal improvement or showcasing public testimonials, RepairBuddy makes it easy and automated.
Understand how customers feel about your service
Identify areas for improvement in your repair workflow
Build online credibility with authentic customer reviews
Increase conversions by showing real testimonials
Turn happy customers into brand advocates
With RepairBuddy, requesting and collecting feedback is seamless and takes just a few clicks — via SMS, email, or directly from the customer portal.
Automatically send feedback requests when a repair job is marked as:
✅ Delivered
✅ Completed
✅ Or any custom job status
Choose your preferred channels:
📲 SMS
You can customize:
Message/Email content using smart shortcodes (e.g., customer name, device, amount)
Subject line for emails
SMS message body
Follow-up reminder intervals (e.g., 3 days after delivery)
Number of feedback request attempts
Timing is everything. When you're talking to a happy customer, don’t wait.
With RepairBuddy, you can:
Manually send a feedback request directly from the job page
Instantly trigger a review request by email/SMS
Never miss the opportunity to collect a valuable testimonial
There are multiple easy ways for customers to leave a review:
Via Email or SMS Request – Clicking the link takes them to a personalized feedback page
Using Job Case Number – They can enter their job/case ID to leave a review independently
From Customer Portal – “My Jobs” area shows completed jobs eligible for reviews
Customers can:
⭐ Select a star rating (1–5)
✍️ Write a detailed review
🔒 Choose visibility:
Public
Public anonymously
Private
If feedback is already submitted, customers can’t edit it — only authorized admins can make changes for moderation or correction.
Leverage your positive feedback by proudly displaying reviews where prospects can see them:
Use shortcode:[wcrb_display_reviews columns="2" hide_below_rating="3"]
This allows you to:
Show reviews in 1, 2, 3, or 4 column layouts
Hide lower-rated feedback (e.g., below 3 stars)
Display public and anonymous reviews
Exclude private reviews from public pages
Admins or store managers can:
Edit any review (rating, content, visibility)
Manage all reviews from a centralized dashboard
Ensure your brand remains professionally represented
Want to send customers to external platforms like Google, Yelp, or Trustpilot?
You can add external links in feedback request messages to direct happy customers to leave reviews where it matters most.
That means more visibility and trust on platforms your future customers already use.
RepairBuddy’s Feedback & Review System is built to help you:
Collect feedback with minimal friction
Improve your services through real customer insight
Display great reviews to win new customers
Strengthen your online reputation automatically
Ready to build trust and get the recognition your service deserves?
Start using RepairBuddy’s Feedback & Review System today — and turn every great repair job into free marketing.
Click one of our contacts below to chat on WhatsApp
