Customer Device History – Track Every Device You've Ever Repaired

All-in-one software for repair shops, within your WordPress website, easy and powerful.

In a repair business, data is everything — and knowing exactly which devices you've worked on (and who owns them) is vital for smart decisions, security, and service quality.

With RepairBuddy’s Customer Device History feature, you gain a complete overview of every device tied to your customers — all stored securely, automatically, and organized for fast access.

What's Included In RepairBuddy's Device History

Benefit of Keeping Customer's Devices Record Separately

This feature turns your repair shop into a data-driven operation, helping you deliver better service, increase repeat business, and even protect against future disputes.

What Is Customer Device History?

RepairBuddy automatically records and links every device to:

Manufacturer & Model
Serial Number / IMEI
PIN or Passcode
Customer Info
Associated Repair Job(s)

These records are stored in a searchable, filterable format — giving you a full history of each customer’s devices and the services you’ve performed on them.

My Devices – Customer Portal Access

In their Customer Portal, users can visit the "My Devices" tab to:

✅ View all devices ever repaired under their name
✅ Check service history for each device
✅ Unlink devices they no longer own (to stop reminders)
✅ Prepare for future maintenance or upgrades

This builds transparency and increases customer trust, while giving them control over their device-related communication.

Customer Portal

Why Device History Matters for Your Repair Business

Having a full device service history helps you:

🔄 Send Timely Maintenance Reminders based on past repairs
📈 Identify Popular Device Models that you repair frequently
📢 Target Customers with Promotions (e.g., accessories or upgrades for specific models)
🛑 Improve Security & Fraud Prevention (quickly verify if a device was repaired by your shop)
📋 Resolve Disputes or Claims with historical repair data

Built-In for Business Growth & Safety

Customer Device History isn’t just about organization — it’s a core business tool for:

✅ Repair Analytics – Know which devices are common across jobs
✅ Inventory & Stock Decisions – Keep parts for frequently serviced models
✅ Customer Relationship Management – Build loyalty with personalized service history
✅ Lost or Stolen Device Lookups – Instantly verify if a device passed through your shop

Your data becomes a strategic advantage.

Example Use Cases

🔧 Example 1: A customer comes in with a Samsung Galaxy they’ve had fixed a year ago. With one click, you can see repair dates, services performed, and any notes or parts used — no guesswork involved.

💡 Example 2: You just got a deal on accessories for "Device LMN". Using RepairBuddy, you can instantly find all customers who’ve had that model repaired and launch a targeted SMS or email campaign.

🔐 Example 3: A lost phone turns up, and someone claims you repaired it. Quickly search the IMEI — and verify ownership history, customer info, and job records.

Make Smarter Decisions with RepairBuddy’s Device History

Whether you’re managing thousands of repairs or just starting your shop, having centralized repair and device history helps you:

✅ Save time
✅ Deliver better service
✅ Sell smarter
✅ Stay protected

Repair Smarter, Not Harder — With Complete Device History

RepairBuddy’s Customer Device History transforms your repair shop into a high-performing, data-driven business.
Keep track of what matters — and grow with confidence.