Key Features of RepairBuddy’s Maintenance Reminder System
Here’s how you can configure automated reminders for your repair jobs:
Set Trigger Gap: Choose how long after a job is delivered to send the first reminder (e.g., 3, 6, or 12 months).
Maximum Reminders: Control how many follow-ups are sent per job (e.g., 1, 2, or unlimited).
Interval Between Reminders: Choose gaps between each reminder (e.g., every 2 days or 2 weeks).
Send via Email or SMS: Create and customize messages with dynamic keywords (e.g., customer name, device, job ID, due balance).
Target by Device Type: Set reminders for specific device categories (e.g., only mobile phones or laptops).
Target by Brand: Limit reminders to certain brands (e.g., Samsung, Apple, Dell).
Preview & Test: Send test reminders to yourself to check formatting before enabling.
View Logs: Access full logs showing which customer received which message, on which device and channel.
Unsubscribe Management: Customers can opt-out anytime via email or SMS to ensure compliance.
